Return proceedings

Warning: return process of a part is described in the general sale terms, please refer to them. Prior from sending us back anything, please contact our aftersales service: sav@rbmperformance.com

If return accepted, you must sent the goods back within 30 days after approval.

You can return one of several parts within 14 working days (legal time allowance in European Union) after delivery of your order.

Folow these steps :

1. Put the part(s) in the original packaging and then in a NEW CARDBOARD PARCEL.   

2. Block the part so that it cannot move or shake during transportation. Use crumpled paper or manilla paper to secure and prevent it from possible damages. Be sure the part is well fixed particularly for heavy or fragile parts for example (brake discs, lights..) which will be carried in difficult conditions.

3. Don’t forget to join a copy of your invoice. 

4. Close your parcel with strong appropriate adhesive tape to prevent tear and opening risk during transportation. 

5. WRITE on the parcel” RETURN” in large capital characters and send the parcel by the mean of  postal  followed parcel (airmail post service) or any others means from your own responsability  to:

RBM performance-service retour

145 rue des caboeufs

92230

Gennevilliers

France

And keep by you the parcel number..

We remind you our customers’ department phone number at your disposal :

0033(0)178099372 from Monday till Friday between 2pm to 6pm (FRENCH PARIS TIME)

WARNING

To be accepted the part has to present a perfect trading state.

If your demand exceeds the legal period or if the original packaging is torn, marked, spoiled, if there is adhesive tape on it or if the part has already been set up in the vehicle, the return will be rejected.

According to the way you had paid your order, you will be reimbursed (as soon as we receive the return part) by crediting your account thanks to your credit card or paypal account.

New parts return form

You want the reimbursement of your surety (case of an exchange unit part):

In an "Exchange unit" you order a part, pay a special price for it and an additionnal sum called “core charge”or “surety” which will be reimbursed when you will return your old part to us.

Warning: the return process is part of the general sale terms, please refer to them...

You must sent the core back within 30 days after delivery of the Exchange Unit.

Return proceedings

1. Place your old part in a carboard box. 

2. Fix it so that it will not shake or move during transportation. Use crumpled paper or bubble paper to wrap it to prevent it from any damages.  

3. Don’t forget to join a copy of your invoice.

4. Close the parcel with appropriate strong adhesive tape to prevent fom tear or openning during transportation.. 

5. Write on the parcel in capital letters « CONSIGNE » and send it as a followed postal parcel to:

RBM performance-service retour

145 rue des caboeufs

92230

Gennevilliers

France

And keep by you the parcel number.

We remind you that the customers’department is at your disposal calling the phone number from monday till friday between 2pm to 6pm

Your part will be reimbursed on your bank account thanks to your credit card references or by paypal. The return expenses being at your own charge.

Exchange unit part form

You want to return a part covered by guarantee.

Warning: these proceedings belong to the general sale conditions. Refer to them.

If warranty accepted, you must sent the goods back within 30 days after approval.

Process to follow: 

1. Place the part into a cardboard box. 

2. Fix it so that it will not shake or move during transportation.Wrap it with crumpled paper or bubble paper to prevent from any damage. 

3. Don’t forget to join a copy of your invoice.

4. Close the parcel with appropriate strong adhesive tape to prevent from tear and openning during transportation. 

5. Write on the parcel « warranty » in cappital letters and send your parcel thanks to postal service or any others mail means (at your own risk)

RBM performance-service retour

145 rue des caboeufs

92230

Gennevilliers

France

Please keep by you the parcel number.

We remind you that the customers’ department is at your disposal, phoning  from Monday till Friday between 2pm to 6pm.

Warning: You must send a hand written letter where you promise on your honor  that the part had been correctly fitted and was runing in normal utilization respectfuly of its normal purpose.  A copy of the purchase invoice is welcome. No exchange or reimbursement will occur until the manufacturer gives his agreement (the answer is very quick after reception in our warehouse).

Guarantee part form